Terms of Use | Orlando

Terms of use

The purpose of these Terms of Use is to set out how you may access, use and enjoy the content and services and additional functionality made available by Cambridge University Press on its Orlando website at http://orlando.cambridge.org/ (our “Site”).

These Terms of Use should be read together with the terms of use and privacy notice, and the Purchase terms (if applicable) (collectively the “Terms”) which together explain the terms on which you may make use of our Site. If there is a conflict between the terms of use for www.cambridge.org and these Terms of Use, then these Terms of Use will apply. If there is a conflict between these Terms of Use and the Purchase terms, the Purchase terms will apply.

Please read the Terms carefully before using or registering to use our Site.

By accessing or using our Site, or any mobile version of it, you confirm that you have read, understood and accept the Terms and that you agree to comply with them. If you do not agree to the Terms, please do not use or access (or continue to use or access) the Site. You are responsible for bringing these Terms to the attention of anyone who may read material on this Site as a result of your access to it.

If you are below sixteen (16) years of age, please obtain the permission of your parent or guardian before using our Site.

Changes to these Terms

We may revise the Terms at any time by amending the relevant page.

Please check this page and the additional terms linked to in it from time to time as any such changes will be binding on you. Your continued use of our Site shall be deemed to constitute your acknowledgement of any such changes.

Privacy Notice

If you supply personal details to us through this Site then you consent to us maintaining, recording and using such personal data in accordance with our Privacy Notice.

Accessing Our Services and our Content

We are the owner or licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

Parts of our Site are available to browse free of charge, and some content is only available to those who have paid for, or have otherwise been permitted, access to it ("Restricted Content", and collectively, "Content").

Only individuals who have been authorised either by an institution licensed by us ("Institution") or directly by us or who have purchased subscription content or downloadable content on our Site (collectively, "Authorised Users") may access the Restricted Content.

If you purchase subscription content or downloadable content on our Site that purchase will be subject to the Purchase terms.

We do not represent that Content available on or through our Site is appropriate for use or available in all locations. Access to our Site is permitted on a temporary and as is basis.

Certain Authorised Users access the Restricted Content via a network which is only accessible to Authorised Users whose identities are authenticated by their Institution at the time of login by an authentication process agreed between us and the Institution, such as Athens or Shibboleth (SAML) technology-based authentication, IP ranges, username and password ("Secure Network").

Message boards

Some of the pages of the Site may contain message boards, bulletin boards, chat pages or other forums in which users are able to post messages for viewing by others. The Press does not edit or monitor the content of any such pages and, subject to what is said below, do not have any knowledge of any of the activities or information carried on in, or contained within, such pages.

If you become aware that any posted material on those pages or any activities carried out on those pages are offensive, unlawful or infringe any third party rights in any way please send an appropriately worded message to us by email using this address: rights@cambridge.org. We shall then act expeditiously to remove any such material or to disable access to the information.

Member Services

Certain of the content on the Site is made available on behalf of membership societies (“ Societies ”) and is accessible to members of those societies. In addition we provide services on our Site as an agent for the Societies. Such services include:

1. Allowing users to join the Society as a member or renew an existing membership;

2. Selling tickets to conferences and other events; and

3. Allowing users to make donations to the Society.

(collectively “ Member Services ”).

If you use any Member Services, your use of them is subject to the Terms of Purchase and also to any relevant terms and conditions published by the society.

If you purchase tickets to Society events from us, we will provide you with electronic tickets sent to the email address you have given us.

We do not have any responsibility or liability for any Society events other than in relation to the sale of tickets to those events. Any complaints or claims in relation to those events should be made directly to the Society.

We do not have any responsibility or liability in relation to your membership of any Society, other than taking payment on behalf of the society for that membership and providing to you any subscription content (such as journals) which members of that Society are entitled to receive. Any complaints or claims in relation to membership should be made directly to the Society.

Permitted Uses

General

Subject to your level of access to our Site, the restrictions below, and solely for the purposes of research, teaching or private study, you may:

Access, view, download, store and print Content; and/or
Incorporate links to Content in electronic course packs or management systems.

Any content downloaded under these terms should not be shared with any third party or distributed in any way, and must be permanently deleted following the completion of the relevant purpose for which it was downloaded. Nothing in this clause shall restrict your use of gold open access Content downloaded in accordance with a creative commons licence.

Nothing in the Terms shall in any way exclude, modify or affect any of your statutory rights under applicable copyright law.

Machine Analysis (Text and Data Mining)

You may download, extract, store and index Content to which you have lawful access to for the purposes of text and data mining ("TDM") for any purpose and may mount, load, integrate and analyse the results of TDM subject to the inclusion of a link to the underlying Content on our Site. Any copies of the Content stored locally by you for the purposes of TDM shall be deleted once such research project ends.

All Content made available on our Site is provided “as is” and Cambridge provides no warranty as to its suitability for machine analysis. Cambridge does not currently provide access to Content via an API. Cambridge utilises a number of mechanisms to monitor the usage and downloading of Content, and reserves the right to place restrictions, determined at our sole discretion, on users accessing and downloading Content, including appropriate technical protection measures.

If you would like to carry out programmatic or large-scale downloading which may be affected by technical protection measures, or if you need delivery of content in specific formats, please contact openresearch@cambridge.org.

You may use the results of your TDM in your research and make the results of your TDM available on externally facing websites provided no Content, or part of any Content, is made available other than as expressly permitted by applicable law.

For any queries about text and data mining, please contact openresearch@cambridge.org.

Sharing of Content

The sharing or reuse of copyright protected Content, or excerpts therefrom, is subject to prior written permission from Cambridge, unless otherwise permitted by applicable copyright laws.

The results of machine analysis carried out in accordance with these Terms of Use may be used freely by the user, including in research and on publically accessible websites, provided that any extracts from the Content which are reproduced within the analysis are:

Limited to the extent permitted under applicable copyright laws; and
Accompanied by an appropriate citation.

For information regarding further re-use of Content, please refer to our permission and licensing teams: htps://www.cambridge.org/about-us/rights-permissions.

Restrictions

Except in the course of exercising rights specifically granted in these Terms of Use or permitted under any applicable creative commons licence, you may not:

Remove or alter our copyright notice or other means of identification or disclaimers as they appear on any Content;
permit access to the Restricted Content to anyone who is not an Authorised User;
Display or distribute any part of any Restricted Content on any electronic network (including without limitation the internet and the world wide web) other than your Secure Network;
Use all or any part of any Content for the purposes of direct or indirect financial gain by means of sale, resale, loan, transfer, hire or other form of exploitation of the Content. For the avoidance of doubt, commercial use shall not include use by you of the Content in the course of research funded by a commercial organisation;
Modify, adapt, alter or create derivative works from any Content, unless for the purposes of text and data mining;
Make available any Content in any other form or medium without our prior written permission;
Create a database in electronic or structured manual form by downloading and storing any Content;
attempt to interfere with the proper workings of any online provision of the Content including attempting to circumvent security, tamper with, hack into or otherwise disrupt or compromise the functionality or availability of our server or other internet-connected device used as part of our IT system which enables access to the Content;
Either individually or collectively download Content at rate which exceeds 500 pdfs per hour. We reserve the right to withdraw access to Restricted Content in the event of a download rate in excess of this rate;
Otherwise download, store, reproduce, transmit, display, print, copy, distribute, extract, exploit or use the Content.

Contact Us

In the event of any comments or questions concerning the Terms, please e-mail us at directcs@cambridge.org or write to Cambridge University Press, University Printing House, Shaftesbury Road, Cambridge, CB2 8BS, UK.

Thank you for visiting our Site.

Purchase terms

These terms were last updated July 2021.

1. These terms

1.1 What these terms cover. These are the terms and conditions (together with the product terms of use) on which we supply products to consumers purchasing online, whether these are goods, services, subscriptions, event tickets or digital content.

1.2 If you are a business customer. The terms and conditions available at http://www.cambridge.org/about-us/booksellers/conditions-sale/ apply to any contract between us for the sale of goods to you. For the sale of any other product to you, you must contact our customer services to place your order as different terms and conditions may apply, and you should not purchase online.

1.3 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

2. Information about us and how to contact us

2.1 Who we are. We are Cambridge University Press, a department of the University of Cambridge. Our principal place of business is at University Printing House, Shaftesbury Road, Cambridge, CB2 8BS, United Kingdom. Our registered VAT number is 823847609.

2.2 How to contact us. You can contact us using the following contact details:

(a) Cambridge Core: +44 (0) 1223 236098 or academictechsupport@cambridge.org or the address above;

(b) Higher Education: +44 (0) 1223 236050 or directcs@cambridge.org or the address above.

2.3 'Writing' includes emails. When we use the words 'writing' or 'written' in these terms, this includes emails.

3. Our contract with you

3.1 How we will accept your order. Your order is accepted when we provide confirmation on the site that we have received your payment for it. We will also provide confirmation of the details of your order by email to the address you have given us.

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock or because we have identified an error in the price or description of the product.

3.3 We do not sell products to certain countries. We do not represent that content available on or through our site is appropriate for use or available in all locations. Access to our websites is permitted on a temporary and as is basis.

4. Our rights to make changes

4.1 Updates to digital content. We reserve the right to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it. Such updates might:

(a) be minor technical adjustments and improvements, for example to address a security threat;

(b) reflect changes in relevant laws and regulatory requirements; or

5. Providing the products

5.1 Delivery costs. The costs of delivery will be as displayed to you on our website.

5.2 When we will provide the products.

(a) If the products are goods. If the products are goods we will deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.

(b) If the product is a one-off purchase of digital content for download onto your device (“Downloadable Content”). We will make the digital content available for download by you as soon as possible after we accept your order.

(c) If the products are ongoing services or a subscription to receive or access certain digital content during a subscription period (“Subscription Content”). We will supply the services or digital content to you until either the services are completed or the subscription expires (if applicable) or you end the contract as described in clause 6 or we end the contract by written notice to you as described in clause 8.

(d) If the products are digital content for use via our websites or platforms over an indefinite period of time (“E-Reader Content”). We will make the digital content available for use by you via the platform described on the product description as soon as possible after we accept your order.

(e) If the products are inspection copies of digital content for use via our websites or platforms over a limited period of time (“Inspection Content”). We will make the digital content available for use by you via the platform described on the product description as soon as possible after we accept your order.

(f) If the products are tickets to an event hosted by Cambridge. When your booking has been confirmed your tickets will be dispatched via e-mail to the e-mail address you specified. The event may have separate applicable terms which may apply to you.

(g) If the products are membership of a society or tickets to a society’s event. Where we act as agent for a society, your contract with that society for membership or tickets for events is formed when we accept your payment. We will provide access to any relevant subscription content in accordance with clause 5.2(c). The society may have membership terms or terms applicable to events or donations which may apply to you.

5.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products or services you have paid for but not received.

5.4 When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us or you or a carrier organised by you to collect from us.

5.5 When you own goods. You own a product which is goods once we have received payment in full.

5.6 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, your credit card details, your address, post code, your first and last name, and your e-mail address. If so, this will have been stated in the description of the products on our website. We will contact you to ask for this information, or request you to enter the information as part of a registration process. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 8.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

5.7 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

(a) deal with technical problems or make minor technical changes;

(b) update the product to reflect changes in relevant laws and regulatory requirements;

5.8 Your rights if we suspend the supply of products. We will notify you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product for longer than 14 days in any year we will adjust the subscription price for Subscription Content so that you do not pay for products while they are suspended. You may notify us to end the contract for a Subscription Content if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 1 calendar month and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.

6. Your rights to end the contract

6.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 9;

(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 6.2;

(c) If you have just changed your mind about the product, see clause 6.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods.

6.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

(a) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

(b) there is a risk that supply of the products may be significantly delayed because of events outside our control;

(c) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 1 calendar month;

(d) you have a legal right to end the contract because of something we have done wrong. or

(e) where an event is cancelled.

6.3 Exercising your right to change your mind. For most products bought online you have a legal right to change your mind within 14 days and receive a refund.

6.4 When you don't have the right to change your mind. You do not have a right to change your mind in respect of:

(a) Downloadable Content after you have redeemed your access code or started to download or stream these;

(b) bundled products, such as books which are bundled with digital products or services, after you have revealed the access code printed in the goods;

(c) tickets to events (although if the event is being run by a society, that society may choose to accept returns if contacted directly) if the contract provides for a specific date or period of performance, unless that event is cancelled;

(d) services or Subscription Content, once these have ended, even if the cancellation period is still running; and

(e) sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them.

6.5 How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered.

(a) Have you bought ongoing services or Subscription Content? If so, you have 14 days after the day we email you to confirm we accept your order. However, once the service or subscription has ended you cannot change your mind, even if the 14-day period is still running. If you cancel after the service or subscription has begun, you must pay us for the service or subscription provided up until the time you tell us that you have changed your mind.

(b) Have you made a one-off purchase of Downloadable Content or E-Reader Content or Inspection Content? If so, you have 14 days after the day we email you to confirm we accept your order, or, if earlier, until you redeem your access code or start downloading or streaming. If we delivered the digital content to you immediately, and you agreed to this when ordering, you will not have a right to change your mind.

(c) Have you bought goods (for example, a book)? If so you have 14 days after the day you (or someone you nominate) receives the goods, unless you have revealed a bundled digital product/service access code printed in the goods. In this case you cannot change your mind in respect of the goods; or

(d) Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receive the last delivery to change your mind about the goods.

7. How to end the contract with us (including if you have changed your mind)

7.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

(a) Phone or email. Call or email customer services using the details listed in clause 2.2. Please provide your name, home address, details of the order and, where available, your phone number and email address.

(b) By post. Simply write to us at the address in clause 2.1, including details of what you bought, when you ordered or received it and your name and address.

7.2 Returning goods after ending the contract. If you end the contract for any reason after goods have been dispatched to you or you have received them, you must return them to us. You must post them back to us at:

(a) For UK orders only: Customer Services (web returns), Cambridge University Press, c/o DHL, 2 Spire Road, Rushden, Northamptonshire, NN10 0FN;

(b) For non-UK orders: to the address as advised by Customer Services

If you are exercising your right to change your mind you must post the goods within 14 days of telling us you wish to end the contract.

7.3 When we will pay the costs of return. We will pay the costs of return:

(a) if the goods are faulty or misdescribed; or

(b) if you are ending the contract because we have told you of an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

7.4 How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

7.5 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.

(c) Where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

(d) Where the product is a ticket to an event which has been cancelled booking & delivery fees are non refundable.

7.6 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:

(a) If the products are goods, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 7.2.

(b) In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.

7.7 Your obligations to cease using Subscription Content, E-Reader Content, Inspection Content and in relation to events. If you end your contract in relation to any of these products, you must:

(a) cease streaming or viewing and Subscription Content, E-Reader Content and Inspection Content;

(b) discard any ticket that we or any society has delivered, and not use it (or any copy of it) to attend the event.

8. Our rights to end the contract

8.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

(a) you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;

(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, your credit card details, your address, post code, and your e-mail address; or

8.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 8.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the costs we will incur as a result of your breaking the contract.

8.3 We may withdraw the product. We may write to you to let you know that we are going to stop providing the product or are removing the digital content from our websites. We will let you know at least 14 days in advance of our stopping the supply of the product and will:

(a) refund any sums you have paid in advance for products which will not be provided; or

(b) For E-Reader Content only, if you make a request to us, we may at our sole discretion either (i) provide alternative means of access to the E-Reader Content (which may include but is not limited to access via another of our platforms or as Downloadable Content); or (ii) if the purchase was made less than 1 year ago, refund 50% of the sums paid for the E-Reader Content (if the purchase was made over 1 year ago we regret that no refunds can be offered).

9. If there is a problem with the product

9.1 How to tell us about problems. We are under a legal duty to supply products that are in conformity with this contract. If you have any questions or complaints about the product, please contact us. You can contact us using the contact details listed in clause 2.2 above.

9.2 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must post them back to us. We will pay the costs of postage.

10. Price and payment

10.1 Where to find the price for the product. The price of the product (which includes value added tax or other applicable sales tax) will be the price indicated on the order summary page when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 10.3 for what happens if we discover an error in the price of the product you order.

10.2 Import duty. If you order products from us for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes and we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

10.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

10.4 When you must pay and how you must pay. We accept payment by credit or debit card with Visa, MasterCard, American Express, Visa DebitWhen you must pay depends on what product you are buying:

(a) For goods, you must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.

(b) For Downloadable Content and E-Reader Content, you must pay for the products before you download them.

11. Our responsibility for loss or damage suffered by you

11.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective products.

11.2 If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

11.3 We are not liable for business losses. We only supply the products to consumers via this website for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

12. How we may use your personal information

12.1 If you supply personal information to us through this site we will maintain, record and use such personal information in accordance with our Privacy Notice.

13. Other important terms

13.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 1 calendar month of us telling you about it and we will refund you any payments you have made in advance for products not provided.

13.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

13.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

13.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

13.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

13.6 This contract is drafted in the English language. If these terms are translated into any other language, the English language text shall prevail.

13.7 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in your local courts.

These terms were last updated July 2021